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Work at DDD

Digital Divide Data (DDD) is an international social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socioeconomic challenges in the global economy if they have access to knowledge, skills, and opportunity. DDD seeks talented ambitious professionals to help us grow our business and achieve our mission.

Current job opportunities at DDD in:

Cambodia


Kenya


Laos


Project Manager (Cambodia and Laos)

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth in Cambodia and Laos with the education and training they need to deliver world-class, competitively priced IT Services to global clients, acquire essential business management skills, and break the cycle of poverty. DDD is now seeking qualified candidate to fill in the position of Project Manager based in Phnom Penh and Laos.

RESPONSIBILITIES AND TASKS:

    Project management
  • Evaluate requirements for new project requests, determine feasibility and estimate work effort
  • Create project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status
  • Manage client expectations and communicate with all stakeholders throughout the project
  • Manage job workflow, resource and task allocation to the team
  • Maintain appropriate change control and tracking procedures
  • Provide training to operators for each project
  • Contribute to performance planning, monitoring and evaluation of the team
  • Initiate invoices with accounting department on given billing cycle
  • Coordinate efforts with sub-contractors as needed

QUALIFICATIONS

    Primary Skills
  • University degree
  • Background in data entry or digitization services
  • Process improvement and productivity measurement techniques
  • Team builder, with experience leading teams in a production environment
  • Knowledge and experience in project planning, issue tracking and resolution
  • Initiative and ability to work independently
  • Strong verbal and written communication skills

  • Desirable Skills and Abilities
  • Above average computer literacy
  • Experience in a supervisory position
  • High level of fluency in English, with Khmer / Lao language
  • Advanced knowledge of MS Excel
  • PMP Certification is an advantage

Interested candidates, please kindly submit CV and Cover Letter to email: PMPosting@digitaldividedata.com

Project Manager specialized in image retouching

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth in Cambodia and Laos with the education and training they need to deliver world-class, competitively priced IT services to global clients, acquire essential business management skills, and break the cycle of poverty.

DDD is now seeking qualified candidate to fill the position of Project Manager specialized in Image Retouching to be based in Phnom Penh.

Key Responsibilities:

  • Assess clients’ needs and organize production accordingly.
  • Recruit and train producers.
  • Manage work flow and team to ensure a high productivity and a high quality of delivery.
  • Quality control of all images and corrections when necessary.
  • Feedback Operations Director and communicate with clients.
  • Drive the team for constant and better performances.
  • Responsible for the outcome of the projects.

Essential Requirements:

  • Degree in Graphic Design.
  • Good level of English (written, spoken).
  • Khmer national.
  • Perfect knowledge of all graphic softwares (In design, Photoshop..) Ideally even in 3D graphic.
  • At least 3 years’ experience in project management, team management and image retouching.
  • Strong collaboration, influence, communication and project management skills.
  • Strong business acumen and customer focus needed.
  • Computer skills (Word, Excel, PowerPoint and internet and email).

Interested applicants should submit their CV with at least three referees’ contact details and cover letter to: hrrecruit@digitaldividedata.com

Website: www.digitaldividedata.com

Only short listed candidates will be notified and invited for interview.
Qualified women or disable group are encouraged to apply.

Applications will be accepted by email ONLY.

Development Associate


Organizational Overview:
Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth with the education and training they need to deliver world-class, competitively priced IT services to global clients, acquire essential business management skills, and break the cycle of poverty.
The Development Associate -- Asia reports to the Chief Development Officer and is responsible for the fundraising and organizational marketing functions in Cambodia and Laos. This position is based in Phnom Penh, Cambodia.

Key Responsibilities:

  • Develop relationships with donors, including donors visiting DDD’s offices in Asia and donors based in Asia--and raise philanthropic funds.
  • Manage collection and reporting of annual impact data in Asia.
  • Work with Human Resources to ensure the collection and accurate reporting of social mission program indicators in Asia.
  • Support organizational communications, including maintaining DDD's website, production of a regular newsletter, collecting stories of program participants, reports and acknowledgement notes for donors, and managing local media inquiries.
  • Maintain relations with DDD alumni in Asia, assist in alumni event planning and communications
  • Additional relevant duties as requested by the Chief Development Officer.

Qualifications/Skills:

  • Bachelor’s degree or equivalent
  • Fluent ability to speak and write in English
  • Two years or more of relevant work experience
  • Previous experience working in Cambodia and/or Southeast Asia a plus
  • Ability to coordinate between multiple parties in different time zones and stay organized
  • Self-starter who can work well individually and with a team

Salary commensurate with experience and qualifications.

Interested candidates should please send a CV and cover letter to Jennifer Liebschutz at jennifer.liebschutz@digitaldividedata.org

Recruiting Digital Management Operators in Kenya

Digital Divide Data (DDD) is an international, non-profit IT company that builds bridges to opportunity in the global economy. DDD was founded with the idea that the world's youth can produce their own solutions to socioeconomic challenges in the new global economy if they have access to the knowledge, skills and opportunities that power economic growth and lasting change around the world.

DDD is seeking Digital Management Operators to work in a Business Process Outsourcing facility located at Paramount Plaza 7th Floor – off Globe Cinema roundabout – Nairobi. The company believes that education is the path to a better career and more prosperous life; therefore after a year all operators are eligible for loans and bursaries for post-secondary education and training.

Minimum Entry Requirements:

  • Kenya citizen or legal authority to work in Kenya (ID/work permit a must)
  • Age 18-24 years
  • C+ at KCSE with minimum of C- in Maths or B- in English (school leaving certificate and result slip a must)
  • A consistent minimum typing speed of 40 words per minute and 97% accuracy
  • Proficiency in computer packages like Word, Excel and Google search

Collect application form and return with all required documents to:

  • DDD's office at Paramount Plaza 7th Floor
  • Carolina for Kibera
  • Raila Education Centre - Kibera
  • Jamii Bora - Mathare branch.
  • SIDAREC - Nacico Plaza

The application form is also available here. Online applications should be sent to: kenya_jobs@digitaldividedata.com

There is no fee for the application form or for returning your application or taking any tests.

Applications are accepted throughout the year.

  • Intake is done quarterly. (After every three months)
  • Successful candidates will be invited by texts, calls or emails to take placement tests that include : Handwriting Transcription, Search Engine Optimization writing, Logic and Typing.

If you are not notified within three months after your application, consider your candidacy unsuccessful.
*********CANVASSING WILL BE GROUNDS FOR DISQUALIFICATION!*********

Postal Address: P.O. Box 4282 - 00506, Nairobi - KENYA

Research Manager

Job Title: Research Manager
Employment Status: Full Time
Salary & Benefits: Negotiable based on skills
Location: Nairobi, Kenya
Reporting To: Research Director, DDD Kenya
Effective Date: July 1 2013

DDD is implementing social science research in East Africa, especially Kenya, across a range of topics from financial access, through health and maternity services to civil action. The principal investigators come from organizations such as research institutes, international organizations and universities. DDD is now seeking one or more Research Managers to join our team based in Nairobi.

RESPONSIBILITIES AND TASKS:

  • Be entirely responsible for the management of one or more projects, which may range from a few weeks to a year or more
  • Develop project management plans and ensure the team stays on course with project timelines.
  • Manage the project budget including cash planning and reporting.
  • Ensure that the quality of data meets requirements, including quality measures and spot checks
  • Manage field teams doing work in all parts of Kenya and around East Africa.
  • Minimize field staff turnover by keeping all field staff substantively and thoughtfully engaged, responding quickly to challenges, and providing all necessary support.
  • Oversee the compilation of field staff expense claims.
  • Maintain a fruitful working relationship with the partner organizations.
  • Prepare periodic reports for project funders and advisors.
  • Represent the company at public forums to explain DDD research results and methodologies, including contributing to industry blogs and publications.

Knowledge and Experience

In your cover letter or CV please clearly address the following qualities:

Required
  • Minimum of a bachelors degree in economics, business, sociology, anthropology, or related social science (Masters preferred);
  • Minimum two years of management or supervision experience;
  • Excellent written and verbal English and verbal Swahili;
  • Excellent skills with data and metrics for decision making, including superior Excel abilities
  • Familiarity with both qualitative and quantitative analysis;
  • Strong interest in issues of poverty reduction, development, and financial inclusion; and
  • Outstanding management skills, positive attitude, and an obvious willingness to learn.

Desirable

  • Experience conducting research and/or doing community-level work in low-income areas; and
  • Familiarity with statistical analysis software such as STATA, SPSS, nVivo etc.

To apply please send your cover letter (in body of email) to: Kenya_jobs@digitaldividedata.com. Please also attach CV and copies of university/postgrad transcripts to the application as well as any relevant certification.

Project Manager

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth with the education and training they need to work in professional jobs. DDD is now seeking qualified candidates to fill the following positions of Project Manager in Vientiane, Laos.

The position reports to the Service Line Manager in Laos.

Key Responsibilities:

  • Project Planning, Project Implementation or Execution, Evaluation and Monitoring, and Reporting
  • Coordinating to the Operations Department for required resources
  • Managing and controlling a project budget
  • Managing relationship with customers/clients and internal stakeholders/partners
  • Leading project team members and supervising a Project Coordinator
  • Provide on-the-job training to the project team as required

Key Qualifications:

  • Bachelor of Science or Bachelor of Business Administration degree
  • Obtain 1-2 year experience in management position; obtain project management experience is desirable
  • Process improvement; quality measurement and quality control
  • Initiative and able to work independently
  • Strong verbal and written communication skills
  • Cultural sensitivity and commitment to the social mission
  • Microsoft Office, advanced knowledge of MS Excel is a plus
  • Interested in travelling and adapt to other cultures
  • Experience in a supervisory position is a plus
  • High level of fluency in English
  • Lao National

Interested applicants should submit their CV and cover letter to: jobsvte@digitaldividedata.org
Human Resources Department, Digital Divide Data Unit 56 Tanmixay Village, Xaythany District, Vientiane Capital, Lao PDR.
Tel: 021 720 474

Only short listed candidates will be notified and invited for interview.

Social Mission Program Manager, Laos

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth with the education and training they need to work in professional jobs. DDD is now seeking qualified candidates to fill the position of Social Mission Program Manager in Vientiane, Laos.

The position reports to the Chief Operating Officer and is responsible for the Social Mission Program function in Laos.

Key Responsibilities:

  • Manage and implement a work/study program for disadvantaged youth, including recruitment, training, personal guidance, career counseling, scholarships for higher education, internships and job placement.
  • Oversee collection and reporting of program impact data including indicators and impact measurement.
  • Lead work to strengthen the program including job market assessments, reviews of training curriculum and educational quality, and resulting program improvement.

Essential Requirements:

  • Bachelor Degree in Human Resources, Psychology, Sociology or related field.
  • At least 3 years experience in youth programs, job training or similar work.
  • Experience managing staff.
  • Cultural awareness and cross-cultural experience.
  • Training, performance management and change management skills.
  • Collaboration, communications and project management skills.
  • Computer skills (Word, Excel, PowerPoint and internet and email).
  • Advanced spoken and written English skills required.
  • Spoken Lao language skills desirable.

Interested applicants should submit their CV and cover letter to: jobsvte@digitaldividedata.org

Only short listed candidates will be notified and invited for interview.
Applications from local and international qualified candidates are welcome.

Service Line Manager (Cambodia and Laos)

RESPONSIBILITIES AND TASKS:
  • Provide reports to Senior Management about all projects in the portfolio
  • Improve processes and tools for the service line and measure productivity improvements
  • Contribute to estimates for new project requests when needed, support solutions development for assessing productivity, costing, workflow, tools, and best practices
  • Implement cross training plans to maximize resources across all projects in the portfolio
  • Support project managers in client communication as needed, especially with major challenges
  • Coordinate hiring and training for project expansion plans with project managers, HR and IT
  • Contribute to incentive plan development and performance measures
  • Evolve standard pricing and productivity rates with solutions development team
  • Develop and maintain vendor relationships as needed to support the service line
  • Conduct technical problem solving in relation to projects
  • Monitor PC/PM to do regular performance management
  • Initiate project invoices and License Fee monitoring on a monthly basis

  • Project management (for key projects in the portfolio)
  • Create project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status
  • Manage client expectations and communicate with all stakeholders throughout the project
  • Manage job workflow, resource and task allocation to the team
  • Maintain appropriate change control and tracking procedures
  • Provide training to the team leaders and operators for projects
  • Provide support to the operation staff training and development program
  • Initiate invoices with accounting department on given billing cycle
  • Coordinate efforts with sub-contractors as needed

QUALIFICATIONS

    Primary Skills
  • University degree
  • Extensive knowledge of data entry or digitization services
  • 2 – 3 years of experience as Project Manager and team leader
  • Strong verbal and written communication skills

  • Desirable Skills and Abilities
  • Ability to research technology advancements within the target markets
  • Experience in a supervisory position
  • High level of fluency in English and Khmer / Lao language
  • Advanced knowledge of MS Excel
  • PMP Certification is an advantage

Interested candidates, please kindly submit CV and Cover Letter to email: PMPosting@digitaldividedata.com

Marketing Manager (North America)

About DDD
Digital Divide Data is a social enterprise that creates opportunity for talented youth in emerging market countries by delivering high-quality content business process outsourcing (BPO) services to clients. DDD’s business provides digitization and document conversion, data entry and data enhance and a range of research services to hundreds of clients worldwide. This client work empowers a dedicated team with the skills and experience they need to lift themselves out of poverty. Founded in 2001, DDD develops a strong workforce in countries with untapped talent. Graduates of DDD’s program find professional careers in which they earn more than four times the average regional wage. This enables them to break the cycle of poverty that traps their families. With a sustainable approach to growth, DDD employs more than 1000 staff across offices in Cambodia, Laos and Kenya.

Marketing Manager Position
DDD is seeking a marketing manager to support 30% annual growth in sales annually, through a variety of business-to-business (B2B) marketing strategies, including product marketing and branding. Responsibilities include lead generation, writing and production of marketing collateral, online/digital marketing, managing trade show presence, public relations and working with industry influencers.

Job Responsibilities
The Marketing Managing is responsible to support Sales to meet DDD’s business goals, in ways that are consistent with the organization’s mission, vision and values. Responsibilities include:

  • Lead online marketing, including developing and managing the DDD website, and reaching online targets via a multitude of channels, including, but not limited to email, affiliates, SEO PPC and social media
  • Write and produce marketing collateral for business services, such as service profiles, Powerpoint presentations and web site pages, including managing look and feel, consistent with the DDD brand
  • Execute lead generation and CRM campaigns--and track results
  • Realize frequent, timely and positive media coverage across media relevant to DDD’s clients
  • Review secondary market research--and conduct primary research to establish market requirements for current and future products
  • Analyze potential strategic partner relationships for services lines
  • Maintain competitive intelligence and increase company-wide awareness about relevant industry developments
  • Support participation in trade shows that leverages opportunities to create market awareness of DDD’s services
  • Support global branding and marketing initiatives

Experience Required

  • Bachelors degree and 4+ years relevant B2B marketing experience; MBA or other relevant advanced degree a plus
  • Experience with online marketing, especially in the BPO/business services industry
  • Excellent written and verbal communication skills
  • Positive attitude, proactive, flexible, and dynamic personality
  • Experience managing multiple priorities, people, and projects simultaneously to success
  • Strong technical skills across MSO Suite, including PowerPoint and Excel
  • Experience working with CRM systems; knowledge of Salesforce.com is a plus
  • Graphic design experience/ability to us with graphics software packages is a plus

Desired Characteristics
We are looking for someone who is:

  • a proven marketing manager, able to execute on business goals and plans
  • entrepreneurial and excited to grow DDD’s business
  • a dynamic detail-oriented communicator who can inspire our clients, partners and team
  • passionate about the opportunity to transform people’s lives though social enterprise
  • a sense of humor to keep perspective amidst the challenges of a fast-growing business

Location: Position may be based in either New York or San Francisco

Compensation: $70-80K

Interested candidates, should send a resume and cover letter by email to:
vlad.caamano@digitaldividedata.com


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