Career Opportunities

DDD is an international social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socio-economic challenges in the global economy if they have access to knowledge, skills, and opportunity. DDD seeks talented ambitious professionals to help us grow our business and achieve our mission.

Current job opportunities at DDD:

Project Manager (Cambodia and Laos)

DDD is now seeking qualified candidate to fill in the position of Project Manager based in Phnom Penh and Laos.

RESPONSIBILITIES AND TASKS
Project management

  • Evaluate requirements for new project requests, determine feasibility and estimate work effort
  • Create project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status
  • Manage client expectations and communicate with all stakeholders throughout the project
  • Manage job workflow, resource and task allocation to the team
  • Maintain appropriate change control and tracking procedures
  • Provide training to operators for each project
  • Contribute to performance planning, monitoring and evaluation of the team
  • Initiate invoices with accounting department on given billing cycle
  • Coordinate efforts with sub-contractors as needed

QUALIFICATIONS
Primary Skills

  • University degree
  • Background in data entry or digitization services
  • Process improvement and productivity measurement techniques
  • Team builder, with experience leading teams in a production environment
  • Knowledge and experience in project planning, issue tracking and resolution
  • Initiative and ability to work independently
  • Strong verbal and written communication skills

Desirable Skills and Abilities

  • Above average computer literacy
  • Experience in a supervisory position
  • High level of fluency in English, with Khmer / Lao language
  • Advanced knowledge of MS Excel
  • PMP Certification is an advantage

Interested candidates, please kindly submit CV and Cover Letter to email: PMPosting@digitaldividedata.com

Project Manager -- specialized in Image Retouching

DDD is now seeking qualified candidate to fill the position of Project Manager specialized in Image Retouching to be based in Phnom Penh.

RESPONSIBILITIES AND TASKS
Key Responsibilities:

  • Assess clients’ needs and organize production accordingly.
  • Recruit and train producers.
  • Manage workflow and team to ensure a high productivity and a high quality of delivery.
  • Quality control of all images and corrections when necessary.
  • Feedback Operations Director and communicate with clients.
  • Drive the team for constant and better performances.
  • Responsible for the outcome of the projects.

QUALIFICATIONS
Essential Requirements:

  • Degree in Graphic Design.
  • Good level of English (written, spoken).
  • Khmer national.
  • Perfect knowledge of all graphic softwares (In design, Photoshop..) Ideally even in 3D graphic.
  • At least 3 years’ experience in project management, team management and image retouching.
  • Strong collaboration, influence, communication and project management skills.
  • Strong business acumen and customer focus needed.
  • Computer skills (Word, Excel, PowerPoint and internet and email).

Interested applicants should submit their CV with at least three referees’ contact details and cover letter to: hrrecruit@digitaldividedata.com

Only short listed candidates will be notified and invited for interview.
Qualified women or those with disabilities are encouraged to apply.
Applications will be accepted by email ONLY.

Development Associate

DDD is now seeking qualified candidate to fill the position of Development Associate -- Asia reports to the Chief Development Officer and is responsible for the fundraising and organizational marketing functions in Cambodia and Laos. This position is based in Phnom Penh, Cambodia.

RESPONSIBILITIES AND TASKS
Key Responsibilities

  • Develop relationships with donors, including donors visiting DDD’s offices in Asia and donors based in Asia--and raise philanthropic funds.
  • Manage collection and reporting of annual impact data in Asia.
  • Work with Human Resources to ensure the collection and accurate reporting of social mission program indicators in Asia.
  • Support organizational communications, including maintaining DDD's website, production of a regular newsletter, collecting stories of program participants, reports and acknowledgement notes for donors, and managing local media inquiries.
  • Maintain relations with DDD alumni in Asia, assist in alumni event planning and communications
  • Additional relevant duties as requested by the Chief Development Officer.

QUALIFICATIONS

  • Bachelor’s degree or equivalent
  • Fluent ability to speak and write in English
  • Two years or more of relevant work experience
  • Previous experience working in Cambodia and/or Southeast Asia a plus
  • Ability to coordinate between multiple parties in different time zones and stay organized
  • Self-starter who can work well individually and with a team

Salary commensurate with experience and qualifications.
Interested candidates should please send a CV and cover letter to Jennifer Liebschutz at hrrecruit@digitaldividedata.org by April 3rd, 2014

Ad Tagger Operator

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth in Cambodia and Laos with the education and training they need to deliver world-class, competitively priced IT Services to global clients, acquire essential business management skills, and break the cycle of poverty.

DDD is now seeking many qualified candidates to fill in the position of Ad Tagger Operator based in Phnom Penh.

     JOB SUMMARY:

The Ad Tagger Operator is responsible for tagging advertisement in international magazines and international newspapers online and must achieve the daily and monthly targets set by the Project Manager.  The purpose of this position is to achieve a high productivity along with a low error rate.

RESPONSIBILITIES AND TASKS

  • Tag online advertisements in International magazines and newspapers.
  • Assist the Quality Assurance Specialist and Project Manager in new rule updates.
  • Take initiative and share ideas to improve the tagging process thereby increasing productivity or lower error rates.

KNOWLEDGE AND EXPERIENCE:

  • Intermediate English reading, typing, and spoken skills.
  • Basic computer skills. (Excel, Microsoft Word)
  • Internet Savvy.
  • Ability to memorize and retain specific information.
  • Knowledge of Global Brand names, Logos and Magazines.
  • Strong critical analysis skills.
  • Good Communication Skills, and not afraid to ask questions.
  • Be able to work as team.

DDD offers better paid salary with other benefits such as: health & accident, dental, optical care, and helmet for staff and good working environment that are compliant with Cambodia Labor Law.
Interested applicants should submit CV and cover letter with expected salary to address: No.559, Street 271(In front of Phnom Penh Sport Club), Sangkat Tuol Tompoung II, Khan Chamkamorn, Phnom Penh.

Email: hrrecruit@digitaldividedata.org

Website: www.digitaldividedata.org

Deadline: 20 July, 2014

Only short listed candidates will be notified and invited for interview. Qualified women or disable group are encouraged to apply. 

Recruiting Digital Management Operators in Kenya

DDD is seeking Digital Management Operators to work in a Business Process Outsourcing facility located at Paramount Plaza 7th Floor – off Globe Cinema roundabout – Nairobi. The company believes that education is the path to a better career and more prosperous life; therefore after a year all operators are eligible for loans and bursaries for post-secondary education and training.

Minimum Entry Requirements:

  • Kenya citizen or legal authority to work in Kenya (ID/work permit a must)
  • Age 18-24 years
  • C+ at KCSE with minimum of C- in Maths or B- in English (school leaving certificate and result slip a must)
  • A consistent minimum typing speed of 40 words per minute and 97% accuracy
  • Proficiency in computer packages like Word, Excel and Google search

Collect application form and return with all required documents to:

  • DDD's office at Paramount Plaza 7th Floor
  • Carolina for Kibera
  • Raila Education Centre - Kibera
  • Jamii Bora - Mathare branch.
  • SIDAREC - Nacico Plaza

The application form is also available here. Online applications should be sent to: kenya_jobs@digitaldividedata.com

There is no fee for the application form or for returning your application or taking any tests. Applications are accepted throughout the year:

  • Intake is done quarterly. (After every three months)
  • Successful candidates will be invited by texts, calls or emails to take placement tests that include : Handwriting Transcription, Search Engine Optimization writing, Logic and Typing.

If you are not notified within three months after your application, consider your candidacy unsuccessful.
*********CANVASSING WILL BE GROUNDS FOR DISQUALIFICATION!*********
Postal Address: P.O. Box 4282 - 00506, Nairobi - KENYA

Research Manager

Job Title: Research Manager
Employment Status: Full Time
Salary & Benefits: Negotiable based on skills
Location: Nairobi, Kenya
Reporting To: Research Director, DDD Kenya
Effective Date: July 1 2013

DDD is implementing social science research in East Africa, especially Kenya, across a range of topics from financial access, through health and maternity services to civil action. The principal investigators come from organizations such as research institutes, international organizations and universities. DDD is now seeking one or more Research Managers to join our team based in Nairobi.

RESPONSIBILITIES AND TASKS

  • Be entirely responsible for the management of one or more projects, which may range from a few weeks to a year or more
  • Develop project management plans and ensure the team stays on course with project timelines.
  • Manage the project budget including cash planning and reporting.
  • Ensure that the quality of data meets requirements, including quality measures and spot checks
  • Manage field teams doing work in all parts of Kenya and around East Africa.
  • Minimize field staff turnover by keeping all field staff substantively and thoughtfully engaged, responding quickly to challenges, and providing all necessary support.
  • Oversee the compilation of field staff expense claims.
  • Maintain a fruitful working relationship with the partner organizations.
  • Prepare periodic reports for project funders and advisors.
  • Represent the company at public forums to explain DDD research results and methodologies, including contributing to industry blogs and publications.

QUALIFICATIONS
Knowledge and Experience

In your cover letter or CV please clearly address the following qualities:

Required

  • Minimum of a bachelors degree in economics, business, sociology, anthropology, or related social science (Masters preferred);
  • Minimum two years of management or supervision experience;
  • Excellent written and verbal English and verbal Swahili;
  • Excellent skills with data and metrics for decision making, including superior Excel abilities
  • Familiarity with both qualitative and quantitative analysis;
  • Strong interest in issues of poverty reduction, development, and financial inclusion; and
  • Outstanding management skills, positive attitude, and an obvious willingness to learn.

Desirable

  • Experience conducting research and/or doing community-level work in low-income areas; and
  • Familiarity with statistical analysis software such as STATA, SPSS, nVivo etc.

To apply please send your cover letter (in body of email) to: Kenya_jobs@digitaldividedata.com.
Please also attach CV and copies of university/postgrad transcripts to the application as well as any relevant certification.

Social Mission Program Manager, Laos

DDD is now seeking qualified candidates to fill the position of Social Mission Program Manager in Vientiane, Laos. The position reports to the Chief Operating Officer and is responsible for the Social Mission Program function in Laos.

RESPONSIBILITIES AND TASKS
Key Responsibilities:

  • Manage and implement a work/study program for disadvantaged youth, including recruitment, training, personal guidance, career counselling, scholarships for higher education, internships and job placement.
  • Oversee collection and reporting of program impact data including indicators and impact measurement.
  • Lead work to strengthen the program including job market assessments, reviews of training curriculum and educational quality, and resulting program improvement.

Essential Requirements:

  • Bachelor Degree in Human Resources, Psychology, Sociology or related field.
  • At least 3 years experience in youth programs, job training or similar work.
  • Experience managing staff.
  • Cultural awareness and cross-cultural experience.
  • Training, performance management and change management skills.
  • Collaboration, communications and project management skills.
  • Computer skills (Word, Excel, PowerPoint and internet and email).
  • Advanced spoken and written English skills required.
  • Spoken Lao language skills desirable.

Interested applicants should submit their CV and cover letter to: jobsvte@digitaldividedata.org
Only short listed candidates will be notified and invited for interview.
Applications from local and international qualified candidates are welcome.

Service Line Manager (Cambodia and Laos)

RESPONSIBILITIES AND TASKS

  • Provide reports to Senior Management about all projects in the portfolio
  • Improve processes and tools for the service line and measure productivity improvements
  • Contribute to estimates for new project requests when needed, support solutions development for assessing productivity, costing, workflow, tools, and best practices
  • Implement cross training plans to maximize resources across all projects in the portfolio
  • Support project managers in client communication as needed, especially with major challenges
  • Coordinate hiring and training for project expansion plans with project managers, HR and IT
  • Contribute to incentive plan development and performance measures
  • Evolve standard pricing and productivity rates with solutions development team
  • Develop and maintain vendor relationships as needed to support the service line
  • Conduct technical problem solving in relation to projects
  • Monitor PC/PM to do regular performance management
  • Initiate project invoices and License Fee monitoring on a monthly basis

Project management (for key projects in the portfolio)

  • Create project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status
  • Manage client expectations and communicate with all stakeholders throughout the project
  • Manage job workflow, resource and task allocation to the team
  • Maintain appropriate change control and tracking procedures
  • Provide training to the team leaders and operators for projects
  • Provide support to the operation staff training and development program
  • Initiate invoices with accounting department on given billing cycle
  • Coordinate efforts with sub-contractors as needed

QUALIFICATIONS
Primary Skills

  • University degree
  • Extensive knowledge of data entry or digitization services
  • 2 – 3 years of experience as Project Manager and team leader
  • Strong verbal and written communication skills

Desirable Skills and Abilities

  • Ability to research technology advancements within the target markets
  • Experience in a supervisory position
  • High level of fluency in English and Khmer / Lao language
  • Advanced knowledge of MS Excel
  • PMP Certification is an advantage

Interested candidates, please kindly submit CV and Cover Letter to email: PMPosting@digitaldividedata.com

Project Manager / Senior Project Manager

DDD is a social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socio-­‐economic challenges in the global economy if they have access to knowledge, skills, and opportunity. DDD seeks talented ambitious professionals to help us grow our business and achieve our mission.

DDD is now seeking qualified candidate to fill in the position of Project Manager or Senior Project Manager based in Vientiane, Laos.

The position reports to the Vice President of Operations and Project Management.

RESPONSIBILITIES AND TASKS: Project Management

  • Project Planning, Project Implementation or Execution, Evaluation and Monitoring, and Reporting
  • Coordinating to the Operations Department for required resources
  • Establishing, managing and controlling a project budget
  • Managing relationship with clients and with internal stakeholders and partners
  • Leading project team members and supervising the work of Project Coordinator(s)
  • Provide on the job training to the project team as required

QUALIFICATIONS Primary Skills

  • University degree
  • 3 years experience in management position; project management experience is desirable
  • Experience in a mid-­‐management level supervisory position is a plus
  • Good understanding of the standard process improvement and quality control practices
  • Initiative and able to work independently
  • Cultural sensitivity and ability to adapt to other cultures
  • Microsoft Office, advanced knowledge of MS Excel is a plus
  • Strong verbal and written communication skills
  • High level of fluency in English

Interested applicants should submit their CV and cover letter with salary expectation to: jobsvte@digitaldividedata.com

Human Resources Department, Digital Divide Data

Unit 56 Tanmixay Village, Xaythany District, Vientiane Capital, Lao PDR. Tel: 021 720 474

Only shortlisted candidates will be notified and invited for interview. Applications from local and international qualified candidates are welcome. www.digitaldividedata.com

Deadline: 7 July 2014

Marketing Manager (North America)

DDD is seeking a marketing manager to support 30% annual growth in sales annually, through a variety of business-to-business (B2B) marketing strategies, including product marketing and branding.  Responsibilities include lead generation, writing and production of marketing collateral, online/digital marketing, managing trade show presence, public relations and working with industry influencers.

Job Responsibilities

The Marketing Manager is responsible to support Sales to meet DDD’s business goals in ways that are consistent with the organization’s mission, vision, and values.  Responsibilities include:

  • Lead online marketing, including developing and managing the DDD website, and reaching online targets via a multitude of channels, including but not limited to email, affiliates, SEO PPC, and social media
  • Write and produce marketing collateral for business services, such as service profiles, Powerpoint presentations and web site pages, including managing look and feel, consistent with the DDD brand
  • Execute lead generation and CRM campaigns--and track results
  • Realize frequent, timely and positive media coverage across media relevant to DDD’s clients
  • Review secondary market research--and conduct primary research to establish market requirements for current and future products
  • Analyze potential strategic partner relationships for services lines
  • Maintain competitive intelligence and increase company-wide awareness about relevant industry developments
  • Support participation in trade shows that leverages opportunities to create market awareness of DDD’s services
  • Support global branding and marketing initiatives

Experience Required

  • Bachelors degree and 2+ years relevant business experience; MBA or other relevant advanced degree a plus
  • Experience with online marketing, especially in the BPO/business services industry
  • Excellent written and verbal communication skills
  • Positive attitude, proactive, flexible, and dynamic personality
  • Experience managing multiple priorities, people, and projects simultaneously to success
  • Strong technical skills across MSO Suite, including PowerPoint and Excel
  • Experience working with CRM systems; knowledge of Salesforce.com is a plus
  • Graphic design experience/ability to us with graphics software packages is a plus

Desired Characteristics
We are looking for someone who is:

  • a proven contributor, able to execute on plans to achieve business objectives
  • entrepreneurial and excited to grow DDD’s business
  • a dynamic detail-oriented communicator who can inspire our clients, partners and team
  • passionate about the opportunity to transform people’s lives though social enterprise
  • a sense of humor to keep perspective amidst the challenges of a fast-growing business

Location:  Position may be based in either New York or San Francisco

Compensation: $50-60K

Interested candidates should send a resume and cover letter by email to:  vlad.caamano@digitaldividedata.com