Work at DDD

CAMBODIA

KENYA

LAOS

USA

Digital Divide Data (DDD) is an international social enterprise that builds bridges to opportunity in the global economy through socially responsible business process outsourcing. DDD was founded with the idea that the world's young people can produce their own solutions to socioeconomic challenges in the global economy if they have access to knowledge, skills, and opportunity. DDD seeks talented ambitious professionals to help us grow our business and achieve our mission.

Current job opportunities at DDD in:

Cambodia

English Teacher
Software Developer
Social Mission Program Director
Data Officer
Administrative Officer
Magazine Blocking Planner (2 Positions)

Kenya

Research Manager
Operations Manager
Recruiting Digital Management Operators

USA

There are currently no open positions.

Magazine Blocking Planner (2 Positions)

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth in Cambodia and Laos with the education and training they need to deliver world-class, competitively priced IT services to global clients, acquire essential business management skills, and break the cycle of poverty.

DDD is now seeking qualified candidate to fill the positions of Magazine Blocking Planner to be based in Phnom Penh.

Key Responsibilities:

Fluent in English: this position required strong English skill- especially in writing and comprehensive reading
Strong communication skills: in addition to writing a precise plan, this position is required to communicate effectively with production team, in both English and Khmer
Attention to details: a good blocking plan will require significant amount of time and effort from a planner. Missing any important contents of magazine will affect final work quality
Ability to work under quick turnaround time: DDD to deliver work to our client within 24-48 hours turnaround time. A complete blocking plan is required to finish preferably less than 5 hours.
Familiarity with foreign magazines: exposure to foreign magazines, especially in English is required.
Team work: ability to work in a large team is required for this position
Self-discipline and independency: commitment to excellent is required to produce high quality work. This position will work with less daily supervision. Ability to make good decisions is critical to support the project manager and member to deliver satisfactory work.

Definition: The blocking plan is the primary tool used by the orientations production team to transform the print publication into the digital publication that conforms to the client's specifications and requirements. The magazine blocking planner must be able to convert general instructions into magazine-specific details that the Operator can execute.

Interested applicants should submit their CV and cover letter to:
sopheap.im@digitaldividedata.org & sreynich.phon@digitaldividedata.org
Only short listed candidates will be notified and invited for interview.
Address: #559, Street 271, Sangkat Toul Tompong II, Khan Chamkamon Phnom Penh, Cambodia
Deadline: 31 March 2013 at 5:00 pm

Administrative Officer

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth with the education and training they need to work in professional jobs. DDD is now seeking qualified candidates to fill the position of Administrative Officer in Phnom Penh, Cambodia.

The position is responsible for the Administrative function in Cambodia.

Job Descriptions

Control and buy office supplies and equipment
Responsible for office cleanliness and security safety
Schedule meeting, calendar, minute meeting, memo, conference, etc.
Search suppliers and obtain quotation
Keep petty cash for small expenses
Control inventory and update PPE tracking
Assist in office maintenance, air condition, and saving energy
Issue ID card to all employees
Make sure new employees are provided enough office supplies, equipment and proper space
Oversee canteen and work with Hagar staff to improve canteen
Work closely with Operations department to manage storage needs
Organize office movements/relocations
Deliver letters in and out
Manage employee welfare and office environment
Control utilities and phone network
Control PO. Box in post office
Supervise guards and cleaners
Keep documents in proper filing system
Work with other departments to have smooth transaction

Job Requirements

Good at Microsoft Offices
Good command of English language both spoken and written
Completed of Bachelor Degree of Administration, Management, Finance or similar fields
Familiar with IT background
Fast-learning and hard-working
Ability to operate all office activities
Smart and good at motivating people
3 years relevant experiences

Interested applicants should submit their CV and cover letter to: penny.gonnay@digitaldividedata.org, sreynich.phon@digitaldividedata.org or vannak.chun@digitaldividedata.org
Only short listed candidates will be notified and invited for interview.
Deadline: June 30, 2013

English Teacher

Digital Divide Data bridges the divide that separates young people from opportunity by providing disadvantaged youth in Cambodia, Laos, and Kenya with the education and training they need to deliver world‐class, competitively priced IT services to global clients, acquire essential business management skills, and break the cycle of poverty.

DDD is now seeking qualified candidates to fill the full-time position of English Teacher based in Phnom Penh.

Key Responsibilities:

Planning, preparing, and delivering lessons in accordance with DDD's English curriculum
Work with assigned DDD employees to design and produce supplementary teaching materials from magazines, newspapers, and other sources
Work with individual students to improve their learning capabilities
Set student goals and review their progress on a monthly basis
Assess individual students' levels of English competency using DDD's uniformed methodology
Record keeping
Collaborate with online and offline English staff to support students' English language development
Willingness to undertake on the job training and development activities

Essential Requirements:

Bachelor's Degree in English, TESOL certification, or an equivalent teaching certification
At least one year teaching experience, prior experience working within the NGO sector is a plus
Native English speaker
Good communication and interpersonal skills
Practice professional and ethical behavior throughout the course of employment at DDD
Female candidates are encouraged to apply.

Interested applicants should submit a CV and cover letter to: Philip.ward@digitaldividedata.com
Only short listed candidates will be contacted.
Deadline: July 5th, 2013

Data Officer

The position is responsible for all database function in Cambodia.

Job Descriptions

Control and update database in hard and soft copy
Make sure the data system and employee information are updated all times
Control data discipline and tracking
Make sure new starters provide enough documents
Keep record all relevant data of all employees
Help HR persons in some tasks

Job Requirements

Very good at Microsoft Offices, especially Microsoft Office Excel
Good at documents filing
At least 2 years of experiences in data management and system
Fast-learner and tidy person
Degree in IT or Administration background
Attention to detail

Social Mission Program Director

The position reports to the Chief Operating Officer and is responsible for the Social Mission Program function in Cambodia.

Job Descriptions

Manage and implement a work/study program for disadvantaged youth, including recruitment, training, personal guidance, career counseling, scholarships for higher education, internships and job placement.
Oversee collection and reporting of program impact data including indicators and impact measurement.
Lead work to strengthen the program including job market assessments, reviews of training curriculum and educational quality, and resulting program improvement.

Essential Requirements:

Bachelor Degree in Human Resources, Psychology, Sociology or related field.
At least 3 years experience in youth programs, job training or similar work.
Experience managing staff.
Cultural awareness and cross-cultural experience.
Training, performance management and change management skills.
Collaboration, communications and project management skills.
Computer skills (Word, Excel, PowerPoint and internet and email).
Advanced spoken and written English skills required.
Spoken Cambodian language skills desirable.

Software Developer

The position reports to the New Service Development Manager and is responsible for the Software Development function in Cambodia.

Job Summary:
The Software Developer will work to complete internal and external client project, including, but not limited to, database projects, automation projects, and the setup of new client work that requires in-depth technical expertise and/or research to find a technical solution. The Software Developer will work closely with Service Line Manager to ensure the work runs smoothly and client deadlines are met for the projects.

Job Responsibilities

Acts as Technical Lead on software projects for clients on all phases of the project including: presale, planning, requirements, design, implementation/coding, integration, test/debug, deployment, maintenance and support.
Work closely with the Service Line Manager to propose technical solution to win client's job.
Leads turn-over of tools to operations and ensure smooth transition of work.
Troubleshoot developed and existing tools and applications.
Opportunity to travel off-site when necessary for client work or training.

Knowledge, Skills, and Abilities

General

Ability to solve complex problems on projects with difficult deadlines.
Has strong relational and communicational skills.
Ability to work with little supervision in start-up and/or social enterprise environment.

Software/Tools

Languages: Expertise in VBA, VB.NET, C#, ASP/ASP.NET, PHP, AJAX, JQuery, XML. Knowledge in Java, JSP, XSL-FO/XSLT is a plus.
Databases: MS SQL Server, MS Access, MySQL
Knowledge in Unix/Linux and/or OSX is a plus.
Experience with OOP, UML and MVC
Experience with unit testing framework such as NUnit or JUnit
Experience with any version control software, i.e., SVN, Git
Experience using with any issue tracking software, and installing and configuring software.

Requirements

Bachelors degree in Computer Science, or Computer Engineering.
1-3 years of experience in programming software development projects.
Strong verbal and written skills in English.
Strong desire to work at an organization with social mission a plus.

Key Responsibilities:

Manage and implement a work/study program for disadvantaged youth, including recruitment, training, personal guidance, career counseling, scholarships for higher education, internships and job placement.
Oversee collection and reporting of program impact data including indicators and impact measurement.
Lead work to strengthen the program including job market assessments, reviews of training curriculum and educational quality, and resulting program improvement.

Essential Requirements:

Bachelor Degree in Human Resources, Psychology, Sociology or related field.
At least 3 years experience in youth programs, job training or similar work.
Experience managing staff.
Cultural awareness and cross-cultural experience.
Training, performance management and change management skills.
Collaboration, communications and project management skills.
Computer skills (Word, Excel, PowerPoint and internet and email).
Advanced spoken and written English skills required.
Spoken Cambodian language skills desirable.

Recruiting Digital Management Operators in Kenya

Digital Divide Data (DDD) is an international, non-profit IT company that builds bridges to opportunity in the global economy. DDD was founded with the idea that the world's youth can produce their own solutions to socioeconomic challenges in the new global economy if they have access to the knowledge, skills and opportunities that power economic growth and lasting change around the world.

DDD is seeking Digital Management Operators to work in a Business Process Outsourcing facility located at Paramount Plaza 7th Floor – off Globe Cinema roundabout – Nairobi. The company believes that education is the path to a better career and more prosperous life; therefore after a year all operators are eligible for loans and bursaries for post-secondary education and training.

Minimum Entry Requirements:

Kenya citizen or legal authority to work in Kenya (ID/work permit a must)
Age 18-24 years
C+ at KCSE with minimum of C- in Maths or B- in English (school leaving certificate and result slip a must)
A consistent minimum typing speed of 40 words per minute and 97% accuracy
Proficiency in computer packages like Word, Excel and Google search

Collect application form and return with all required documents to:

DDD's office at Paramount Plaza 7th Floor
Carolina for Kibera
Raila Education Centre - Kibera
Jamii Bora - Mathare branch.
SIDAREC - Nacico Plaza

The application form is also available here. Online applications should be sent to: kenya_jobs@digitaldividedata.com

There is no fee for the application form or for returning your application or taking any tests.

Applications are accepted throughout the year.

Intake is done quarterly. (After every three months)
Successful candidates will be invited by texts, calls or emails to take placement tests that include : Handwriting Transcription, Search Engine Optimization writing, Logic and Typing.

If you are not notified within three months after your application, consider your candidacy unsuccessful.
*********CANVASSING WILL BE GROUNDS FOR DISQUALIFICATION!*********

Postal Address: P.O. Box 4282 - 00506, Nairobi - KENYA

Operations Manager

Job Title: Operations Manager
Employment Status: Full Time
Salary & Benefits: Negotiable based on skills
Location: Nairobi, Kenya
Reporting To: Managing Director, DDD Kenya
Effective Date: July 1 2013

This job exists to provide leadership to the operations staff at DDD Kenya and potentially over the medium term across Africa. The position will manage a team of production and operations managers supervising several hundred lower-level workers.

RESPONSIBILITIES AND TASKS:

Project Management and Operations – Provide hands-on leadership for the following tasks:

Evaluate requirements for new project requests, determine feasibility and estimate work effort
Create project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status
Manage client expectations and communicate with all stakeholders throughout the project
Provide training to the project managers, team leaders and operators for projects
Provide support to the operation staff training and development program
Contribute to the team performance planning, monitoring and evaluation
Provide support to the recruitment and selection of all project and operations staff
Manage job workflow, resource and task allocation to the team
Effectively turn over control of projects to junior staff members as required
Maintain appropriate change control and tracking procedures
Initiate invoices with accounting department on given billing cycle
Coordinate efforts with sub-contractors as needed

Knowledge and Experience

In your cover letter or CV please clearly address the following qualities:

Required

Team builder, with experience leading teams in a production environment
Knowledge and experience in project planning, issue tracking and resolution
Excellent abilities with using data and metrics for management decision-making
Initiative and ability to work independently
Strong verbal and written communication skills with clients and internal audiences
Positive energy and motivation
Cultural sensitivity and commitment to the social mission

Desirable

Background in data entry, digitization, ebooks and/or digital content
Ability to research advancements within the BPO market
Certification in process improvement techniques
Certification in quality measurement techniques
Speaks European languages, especially French, German or Spanish

Application deadline: June 21 2013

To apply please send your cover letter (in body of email) to: Kenya_jobs@digitaldividedata.com. Please also attach CV and copies of university/postgrad transcripts to the application as well as any relevant certification.

Research Manager

Job Title: Research Manager
Employment Status: Full Time
Salary & Benefits: Negotiable based on skills
Location: Nairobi, Kenya
Reporting To: Research Director, DDD Kenya
Effective Date: July 1 2013

DDD is implementing social science research in East Africa, especially Kenya, across a range of topics from financial access, through health and maternity services to civil action. The principal investigators come from organizations such as research institutes, international organizations and universities. DDD is now seeking one or more Research Managers to join our team based in Nairobi.

RESPONSIBILITIES AND TASKS:

Be entirely responsible for the management of one or more projects, which may range from a few weeks to a year or more
Develop project management plans and ensure the team stays on course with project timelines.
Manage the project budget including cash planning and reporting.
Ensure that the quality of data meets requirements, including quality measures and spot checks
Manage field teams doing work in all parts of Kenya and around East Africa.
Minimize field staff turnover by keeping all field staff substantively and thoughtfully engaged, responding quickly to challenges, and providing all necessary support.
Oversee the compilation of field staff expense claims.
Maintain a fruitful working relationship with the partner organizations.
Prepare periodic reports for project funders and advisors.
Represent the company at public forums to explain DDD research results and methodologies, including contributing to industry blogs and publications.

Knowledge and Experience

In your cover letter or CV please clearly address the following qualities:

Required

Minimum of a bachelors degree in economics, business, sociology, anthropology, or related social science (Masters preferred);
Minimum two years of management or supervision experience;
Excellent written and verbal English and verbal Swahili;
Excellent skills with data and metrics for decision making, including superior Excel abilities
Familiarity with both qualitative and quantitative analysis;
Strong interest in issues of poverty reduction, development, and financial inclusion; and
Outstanding management skills, positive attitude, and an obvious willingness to learn.

Desirable

Experience conducting research and/or doing community-level work in low-income areas; and
Familiarity with statistical analysis software such as STATA, SPSS, nVivo etc.

Application deadline: June 21 2013

Social Mission Program Director, Laos

The position reports to the Chief Operating Officer and is responsible for the Social Mission Program function in Laos.

Key Responsibilities:

Manage and implement a work/study program for disadvantaged youth, including recruitment, training, personal guidance, career counseling, scholarships for higher education, internships and job placement.
Oversee collection and reporting of program impact data including indicators and impact measurement.
Lead work to strengthen the program including job market assessments, reviews of training curriculum and educational quality, and resulting program improvement.

Essential Requirements:

Bachelor Degree in Human Resources, Psychology, Sociology or related field.
At least 3 years experience in youth programs, job training or similar work.
Experience managing staff.
Cultural awareness and cross-cultural experience.
Training, performance management and change management skills.
Collaboration, communications and project management skills.
Computer skills (Word, Excel, PowerPoint and internet and email).
Advanced spoken and written English skills required.
• Spoken Lao language skills desirable.

Interested applicants should submit their CV and cover letter to:
jobsvte@digitaldividedata.org

Only short listed candidates will be notified and invited for interview.
Applications from local and international qualified candidates are welcome.

Deadline: 31^st, May 2013

Network Administrator

Digital Divide Data's mission is to create better futures for disadvantaged youth in developing countries through employment in our financially sustainable business.

As an internationally acclaimed social enterprise, we create jobs for talented youth who deliver high-quality content business process outsourcing services to clients globally. This business empowers our staff with the skills and experience they need to lift themselves out of poverty. When our business grows, so does our impact.

Founded in 2001, our proven model develops a strong workforce in countries with untapped talent. We identify and recruit motivated, disadvantaged youth who would not otherwise have access to good jobs or higher education. We then train and employ them at a fair wage, while offering them scholarships to attend university. DDD alumni go on to high-skilled positions in which they earn more than four times the average regional wage. This enables them to break the cycle of poverty that traps their families-they are able to send family members to school and raise their household's standard of living. With our scalable approach to growth, we now employ more than 900 people across our offices in Cambodia, Laos, and Kenya.

Job information
Job Title: Network Administrator
Employment Status: Full Time position
Location: DDD in Vientiane

Key Qualifications and Experience

University graduates with a Bachelor's degree in Computer Science, Microsoft, and Cisco or relate field.
1- 2 years' experience in Information Technology.
Operating System with Windows Server 2003/2008, Windows XP/7, DOS
CISCO Networking (Cisco certificate), Windows administration (Microsoft Windows Server certificate)
Knowledge of LAN & WAN Network technologies
Microsoft Forefront 2010, Windows Firewall, Symantec Endpoint
IIS, Remote Desktop, FileZilla Server/Client, Ser-U Administrator, VNC, Acronic, Apache, Tomcat, MS
Project, Windows virtualization, VPN
HP Server, Dell Server, CISCO/Linksys router/wireless, Clone computer, A+ Computer hardware, loads balancing.
Read, Written and in spoken English

Key Responsibilities and Tasks

Responsible for reliable operation of the following IT systems and infrastructure
Hardware: Servers, network, switches, routers, connectivity, phone system, IP phone system, client pc's for operators
Software: Operating systems, client and server applications, email, FTP, intranet (with US support), software applications.
Provides enterprise level design, implementation, management, and maintenance of all high-availability business and mission critical systems
Provides support to other departments for the setup of IT infrastructure for new projects
Responsible for ISP selection, pricing, and quality of service

Please send CV along with a letter of interest by 10 May 2013 to email: jobsvte@digitaldividedata.org or directly send your application to Human Resource Department at Digital Divide Data, Unit 56 Tanmixay Village, Xaithany District, Vientiane Capital, Lao PDR. Tel: 021 720 474

Website: www.digitaldividedata.org only short-listed candidates will be invited for interview.

Native English Teacher

DDD is an innovative, international-acclaimed social enterprise. We deliver high-quality data conversation service to global clients. In the process, we create jobs for talented youth in developing countries. This business empowered our staff with the skilled and experience they need to lift themselves out of poverty. As our business grows, so does our society impact.

A part of our social mission, we offer high quality English Education to our staff members. Working in partnership with English first and Englishtown, our program has both an online and offline-learning component.

Job information
Job Title: English Teacher
Employment Status: Full Time position
Location: DDD in Vientiane
Reporting to: Work Study Program Manager

Responsibilities and tasks

Deliver high quality of English lesson for variety of students (Operator, staff and others in DDD VTE office).
Work eight hours per day and five days per week: three days on the working day and two days at the weekends (Saturday and Sunday).
Submit the weekly report and plan for each week to HR and Work Study Program Manager.
Submit the weekly report of classroom teaching to Work Study Program Manager
Prepare and select the relevant lesson for the students.
Assist the Work Study Program Manager to work on ET program me in VTE
Cooperate with ET staff in 2 offices (VTE, PNH)
Develop additional activities/unstructured lesson/club… etc
Other tasks are requirement which might be relating to your professional area can be openly discussed from time to time.

Qualifications:

Native speaker or near native speaker
1-2 years teaching experience preferred
Teaching certificate if possible
Experience in foreign cultures and environment a major plus
Caring, warm, hard-working, and passionate
Excellent organization skills (student progress, records, scheduling, etc)
Self-motivated & responsible
Some computer skill such as word, excel, PowerPoint and internet.
Prefer commitment of 1 year or more

Please send CV along with a letter of interest by 19 April 2013 to email: jobsvte@digitaldividedata.org or directly send your application to Human Resource Department at Digital Divide Data, Unit 56 Tanmixay Village, Xaithany District, Vientiane Capital, Lao PDR. Tel: 021 720 474

Website: www.digitaldividedata.org only short-listed candidates will be invited for interview.

Social Mission Coordinator

Background

Digital Divide Data's mission is to create better futures for disadvantaged youth in developing countries through employment in our financially sustainable business.

Founded in 2001, our proven model develops a strong workforce in countries with untapped talent. We identify and recruit motivated, disadvantaged youth who would not otherwise have access to good jobs or higher education. We then train and employ them at a fair wage, while offering them scholarships to attend university. DDD alumni go on to high-skilled positions in which they earn more than four times the average regional wage. This enables them to break the cycle of poverty that traps their families they are able to send family members to school and raise their household's standard of living. With our scalable approach to growth, we now employ more than 900 people across our offices in Cambodia, Laos, and Kenya.

Job Title: Social Mission Coordinator
Employment Status: Full Time, Permanent
Location: Vientiane, Laos
Reporting To: Senior Director of HRSM

Key Qualifications and Experiences

Bachelor's degree in Education, Social Development, Community Development, Social Work, Psychology or a related field.
2 years experiences in working, preferably international aid organizations, non-profit or non-governmental organizations.
Experience providing counseling services to young adults
Ability to effectively collect, statistical data and prepare reports
luency in English
Proficiency with Microsoft Word, Excel, PowerPoint, and Internet
Strong problem solving, organizational, and interpersonal skills.

Key Responsibilities and Tasks

Provide career counseling, educational counseling, job search support and outplacement training.
Job market research.
Network with potential employers and be aware of Labour market trends and employment opportunities for graduates.
Work closely with managers to provide constructive and supportive working environment for disadvantaged Operators and trainees.
Coach and monitor the operators Personal Development Plan
Track progress of students through the work study program and plan for their graduation from DDD.
Building and maintaining relationships with youth on the work study program and ensuring their well-being.

Please send CV along with a letter of interest by 28 September 2012 to email: jobsvte@digitaldividedata.org or directly send your application to Human Resource Department at Digital Divide Data, Unit 21 Dongpaleb Village, Chanthabouly District, Vientiane Capital Lao PDR. PO Box 315, Tel: 021-263561

Website: www.digitaldividedata.org only short-listed candidates will be invited for interview.

Work at DDD

CAMBODIA KENYA LAOS USA

Current job opportunities at DDD in:

Cambodia

Kenya

Laos

USA

Magazine Blocking Planner (2 Positions)

Administrative Officer

English Teacher

Data Officer

Social Mission Program Director

Software Developer

Recruiting Digital Management Operators in Kenya

Operations Manager

Research Manager

Social Mission Program Director, Laos

Network Administrator

Native English Teacher

Social Mission Coordinator

CAMBODIA

KENYA

LAOS

USA